DELIVERY CHARGES AND OPTIONS
UK delivery options (orders placed Monday to Friday excluding Bank Holidays)
Standard Delivery to UK customers - free of charge
Delivery within 2-5 working days.
Guaranteed next day delivery – £15
Delivery the following working day.
Same day delivery – our courier is Addison Lee and the charge will depend on where the product is being delivered to and worked out accordingly. Please email for a fast quote – firstname.lastname@example.org
Europe - £20
USA - £30
Asia - £70
At Feu de Beaumont™ Online, we can help you arrange for little scented luxuries to be sent directly to friends and family. We will send your order to any UK address you wish. You can select exactly where you would like the item in your shopping bag to go when you checkout your order.
Please allow two additional days for deliveries to Scottish Highlands, Aberdeen, Northern Ireland and other rural areas. Unfortunately for select post codes in specific rural areas we may offer limited delivery options. You will be notified of this at checkout.
Orders are processed for delivery on working days only (Monday through Friday, excluding Bank Holidays).
All orders require a signature upon delivery. If you are not there to sign for your order, our delivery company will leave a telephone number for you to call to make alternative arrangements. To ensure secure and undamaged delivery of your order, our delivery company will not be able to leave your order 'hidden' at the address.
We will take all reasonable care to deliver to the address given. However we will not be liable for non-delivery or misdelivery as a result of incorrect data entry.
To ensure that there are no mistakes with addresses and to check that our delivery company has all the correct details, we use a system that verifies your address using your postcode.
We are unable to process orders to a P.O Box address.
Feu de Beaumont UK Online Returns Policy & Procedure
If you return items for reasons other than defects in the goods, or incomplete, or incorrect delivery, you will be required to arrange and pay for the return of the items to us. Please ensure you obtain a Proof of Postage when you return the goods to us. You should retain your Proof of Postage in order to provide proof to us that you have returned the goods, in the unlikely event that we do not receive the returned parcel.
Refunds will only be made against the original credit/debit card used.
If you cancel your order but do not return such goods to us within 14 working days, we shall be entitled to collect such goods from you and to charge you for the direct costs of collecting the goods. You should note these charges (which may be deducted from a refund) are likely to exceed the costs of you returning the goods. Until such goods are returned to us, you are obliged to exercise all reasonable care to store the cancelled goods safely and in appropriate conditions.
Please Note: We cannot accept returned goods that we reasonably believe have been used. In such circumstances, we will notify you that no refund will be available and you will be responsible for arranging for such goods to be returned to you within 28 days of our notification.
If the goods you receive are damaged or faulty in any way, or not what you originally ordered we will be happy to exchange the items or offer you a refund.
Please notify us immediately by calling our Customer Service Team on 0203 318 7941 (Monday to Friday 9am - 6pm, Saturday 9am - 5pm).